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General Terms and Conditions of Sale for Our Outdoor Activities

1 – Participation Requirements

Our activities are open to everyone, provided that the following conditions are met:

  • Ability to swim and immerse yourself without difficulty (for canyoning activities).
  • No medical contraindication to the chosen activity (heart condition, recent injury, chronic or temporary disability, etc.).

Please note:
Some disabilities or physical conditions are not necessarily incompatible with our activities, but they must be reported to O’Limpide at the time of booking. The O’Limpide team aims to make its activities accessible to as many people as possible and will do its best to find suitable solutions in such cases.

If you are under medical treatment (e.g. inhaler, allergies, etc.), you must bring your medication with you and inform your guide before the activity begins.

You must be in full possession of your physical and mental abilities during the activity (no alcohol, drugs, or extreme fatigue).

Minors under 12 years old must be accompanied by a responsible adult.

Please note:
Minors over 12 years old may participate unaccompanied, provided that a responsible adult signs a parental authorization in advance and informs O’Limpide at the time of booking. Keep in mind that these activities take place in environments that are generally unfamiliar to children, so it is important to explain the activity to them in advance and be present during the introduction with the guide to reassure them. It is also preferable that unaccompanied children are used to participating independently in activities and are not forced to do so.

All participants must be equipped with the required personal gear (see section “Equipment to bring”).

Please note:
If any participant does not have the required equipment, you must inform O’Limpide no later than the day before the activity so that a solution can be found and, if possible, the missing equipment can be provided.

Participants must pay attention to and respect all safety instructions given by the guide before, during, and after the activity.

2 – Booking Conditions

Regardless of the chosen activity, all participants must be registered in advance on O’Limpide’s schedules.

To register, you must contact us by phone or email in order to:

  • Choose or confirm the activity according to your skill level, physical condition, current conditions (water levels, etc.), and preferences.
  • Check availability (not all routes are operated daily, and group sizes are limited per guide).
  • Provide your contact details (name, phone number, email address).

A detailed description of the selected activity will always be sent by email.

Once registered, to confirm your booking we require:

  • A 30% deposit of the total price (by bank transfer or cheque).
  • Measurements (height, weight, shoe size) of each participant to ensure suitable equipment.
  • Your arrival location so we can provide directions to the meeting point.

A confirmation email will always be sent, including:
activity details, date and time, deposit confirmation, equipment list, and directions.

We always contact you the day before the activity for a final briefing and provide your guide’s phone number for any urgent issues.

3 – Group Bookings

The group representative is the person who made the booking and provided their contact details.

They are responsible for communicating all information provided by O’Limpide to all group members, including:

  • Participation requirements
  • Date, time, and meeting point
  • Access directions
  • Activity details and specific conditions

Important:
Our goal is for everyone to have a great experience. Each participant must be informed of the chosen activity and its requirements (physical condition, technical level, obstacles, etc.). If even one participant does not meet these requirements, safety for the entire group may be compromised. It is therefore the responsibility of the organizer to inform all participants.

For surprise events (birthdays, stag/hen parties, etc.), if a participant is not informed in advance, please notify us.

4 – Equipment

Equipment provided by O’Limpide:

All equipment is CE-certified and meets PPE (Personal Protective Equipment) standards.

Canyoning:

  • Wetsuit and neoprene socks adapted to body size
  • Helmet
  • Harness with double lanyards and descender
  • Backpack and waterproof barrel (full-day routes only)

Via ferrata / adventure routes:

  • Helmet
  • Harness with double lanyards and descender

Climbing:

  • Helmet
  • Harness
  • Climbing shoes

Equipment to bring:

Canyoning:

  • Sports shoes (running shoes, closed, rigid and grippy sole)

Important:
Proper footwear is essential for your safety. Sandals or water shoes are not suitable. The guide reserves the right to refuse participation if footwear is inadequate and no replacement is available.

  • Swimsuit
  • Sportswear (for some routes)
  • Water bottle
  • Picnic (full-day routes only)

Via ferrata / adventure routes:

  • Sports shoes (closed, grippy soles)

Important:
Proper footwear is essential for safety. Sandals are not allowed. The guide may refuse participation if shoes are unsuitable.

  • Sports clothing
  • Warm clothing (recommended depending on weather)
  • Water bottle
  • Snack (fruit, cereal bars, dried fruit, etc.)

Climbing:

  • Sports shoes (for approach to climbing site)
  • Sports clothing
  • Warm layer recommended
  • Water bottle
  • Snack

5 – Cancellation, Changes, and Schedule Compliance

Customer cancellations:

  • More than 20 days before departure: 100% refund of deposit
  • Between 20 and 8 days: partial refund
  • Less than 8 days: no refund (except special cases)

Changes:

  • Activity/date changes depend on availability and conditions.
  • Changes in group size must be communicated in advance:
    • More participants: subject to availability
    • Fewer participants: notice required; otherwise, booked places are due after 5 days

Punctuality:

Meeting time and place must be strictly respected.

A maximum delay of 15 minutes is tolerated. Beyond that, the group will leave without you and no refund will be issued.

Cancellations by O’Limpide:

Activities may be cancelled due to weather or safety conditions, even at the last minute. In this case, the deposit is fully refunded, with no additional compensation.

Modifications:

Weather, water levels, or safety conditions may lead to route changes or schedule adjustments. In such cases:

  • You will be consulted
  • You may accept or refuse
  • If accepted, price differences will be refunded
  • If refused, deposit is fully refunded

High-season crowd management may also require minor schedule adjustments.

If participation requirements are not met, the guide may modify the activity for safety reasons without refund.

6 – Theft and Damage

O’Limpide is not responsible for loss, theft, or damage to personal belongings before, during, or after the activity.

7 – Certifications

All instructors hold the required professional qualifications. Proof of certifications can be provided upon request.

8 – Insurance

All instructors have professional liability insurance.

Participants are strongly advised to have personal insurance covering outdoor sports activities, especially for:

  • Accidents unrelated to the activity
  • Personal injury not caused by instructor negligence

Insurance certificates can be provided upon request.